General
What services do you offer?
We offer high-quality sound packs, presets, tutorials, and both free and premium content to help build your music career. You can listen to new music, download packs, join our community, ask for advice, and read music news.
Who is behind this platform?
Hewlaq, a music producer and sound designer, leads a small team to create unique sounds and music. He collaborates on tracks, sound effects, and original scores, consistently delivering high-quality audio design.
Are the sound packs royalty-free?
Yes, all our sound packs are royalty-free. You can use them in your projects without any additional fees or licensing requirements.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal as payment methods. You can choose your preferred option during the checkout process.
Is my payment information secure?
Yes, all payments are secured by Stripe, ensuring that your payment information is kept safe and secure.
What should I do if I have issues with payment?
If you have any issues or questions about payment, please don't hesitate to contact our support team.
Sound Packs
What types of sound packs do you offer?
We offer a variety of sound packs, including Sylenth1 presets, Serum presets, and more. Our sound packs are expertly designed and royalty-free, ready to enhance your music production.
Can I use the sound packs in commercial projects?
Yes, our sound packs are royalty-free, meaning you can use them in commercial projects without any additional fees or licensing requirements.
How do I download the sound packs?
You can download our sound packs directly from our website. Simply browse our collection and click on the download button for the packs you want.
Collaboration
Can I collaborate with you on a project?
Yes, we are open to collaborations on tracks, sound effects, and original scores. If you're interested in collaborating, please reach out to us with your project details.
How can I join the community?
You can join our community by signing up for a free or premium membership. This will give you access to exclusive content, forums, and more.
Can I ask for advice on music production?
Absolutely! Feel free to ask for advice by signing up for our community. We're here to help you with your music production journey.
Refunds and Returns
What is your return policy for merchandise?
We guarantee the quality of our merchandise. If there's a printing error or any visible quality issue, we’ll provide a replacement or refund. Please note that since our products are made to order, we cannot accept returns for general reasons or due to sizing.
What should I do if I'm not satisfied with a service?
We strive to deliver high-quality, tailored services. If you experience any issues or if the service does not meet your expectations, please contact us for assistance in resolving the matter.
What if I downloaded the wrong product?
If you accidentally downloaded the wrong product, contact our support team immediately. We may be able to offer an exchange or credit depending on the situation.